At heart, UMS is a people-centric business. We build trusted partnerships across sectors by looking out for our clients’ best interests and responding to the priorities of their communities and stakeholders.

We are a safe, certain and trustworthy team who are inclusive and proud of the reputation we’ve created. By remaining true to our focus we bring the best of our heritage into our current contract approach and continually improve our service offering, satisfaction levels and future capability.

We understand clients in property services are struggling to maintain compliance requirements while the community expectations continue to rise. Leveraging our proven technology, strategic service approach and advanced technical know-how, we work with clients to develop smarter service solutions focused on their priorities. From brand, compliance and community concerns to visible and responsive service, we work as an embedded member of our clients’ teams in long-range planning and day-to-day delivery. Our strategic approach and service culture is underpinned by a multidisciplinary skill set which enables us to drive safety, quality, consistency and sustainability into contracts.

Founded in 1995, Urban Maintenance Systems is a 100% locally-owned business with wide-reaching expertise and a ‘smarter service model’ aligned to the evolving needs of the market. For over 25 years, our business has grown steadily on the back of safe, trusted and expert service delivery underscored by a people-centric culture. This combination of technical expertise and relationship-driven values creates better outcomes for communities, enduring partnerships with clients and a deep-felt sense of purpose and pride among our teams who see themselves as an extension of our clients’ teams.

As UMS continues to grow, we constantly renew our focus on safety, quality and technology while never losing sight of the ‘human touch’, which has been central to our success. Staying true to our people-centric culture has enabled us to acquire new businesses and successfully grow our workforce, service offering and client base. All whilst maintaining a high quality and consistent service standard evident in our long-term client relationships and outstanding renewal rate.

UMS combines the best systems and technology in the market with the agility of a business that values long-term client relationships and the creation of spaces that inspire community pride. UMS has a strong track record for managing safety, compliance and constrained budgets while enhancing visible service outcomes, stakeholder satisfaction levels and value for money drivers for clients. By leveraging the depth of experience and expertise within our organisation, UMS maximises resources without compromising on service quality or outcome certainty.

As proven experts, we actively train our people in ‘the client context’. We encourage them to deliver services and solve problems through a relationship approach that adds value to our clients’ objectives and returns valuable knowledge to our innovation and continuous improvement engine. This enables us to maintain, not only our clients’ assets, but a strategic and competitive edge that keeps our teams engaged, our relationships healthy and our business in step with the evolving needs of the market.